![]() They’ll be able to read the debugging and solution and educate themselves. ![]() When you help users here and in public, you also help the next person with the same problem. ![]() Because of that, we rely on plugin developers and long-standing volunteers (like you) to help us and uphold this particular guideline. In addition, it’s difficult for end users to know the difference between helpful developers and people with malicious intentions. Should their site be hacked or have any issues after you accessed it, you could be held legally liable for damages. It’s actually there to protect you as much as end users. We know volunteer support is not easy, and this guideline can feel needlessly restrictive. Ask the user for the step-by-step directions on how they can reproduce the problem.Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again (the Health Check plugin can do this without impacting any site vistors).Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.Ask the user to create and post a link to their phpinfo() output.Ask for a link to the or log of the user’s web server error log.Ask the user to install the Health Check plugin and get the data that way.Thankfully are other ways to get information you need: But in all other cases, you need to help them here on the forums. If they are paying customers (such as people who bought a premium service/product from you) then by all means, direct them to your official customer support system. Users on the forums aren’t your customers, they’re your open source collaborators, and requesting that kind of access can put you and them at high risk. money, or add new ones that youll actually use. While I know you have the best of intentions, it’s forum policy that you not ask users for admin or server access. TimelyBills Mod APK Free Download TimelyBills Mod APK is the PRO version of TimelyBills APK. I’ve deleted your offer to login to your user’s site. Money is the only priority.Īllright Take my money. With Adrotate, customers satisfaction is not a priority. because too many thing don’t work! I just don’t have any more time to loose! I just asked for a refund because i’m not satisfy with this plugin. I give you a chance to help me out, and I receive this answer in my email! Come on! It just doesn’t work!! What can I do more? After that email I have received, I ask for a refund, because things don’t work like they should, i’m not satisfy!! They reply back offering me some help!!! It’s too late! «navigate to /wp-admin it’ll work.» Seriously? Really?! This is not a solution. I have send an email pointing out that advertiser dashboard is not working… their solution …. ![]() ✻ut that’s not how sales/refunds work, without giving me a chance to help you out a refund is not even on the table for consideration» -ajdg.solutions Don’t buy the pro version of adrotate… except if you plan to loose some money if things don’t work like they should. ![]()
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